Empowering you with the freedom to focus your resources on accomplishing core business goals, eFocus helps translate process outsourcing into a strategic edge for your business processes. By using cutting-edge technology and extensive domain experience we design and develop business-focused and vertical-specific IT solutions and services customized to align with your organizational objectives.

We deliver maximum business value to our clients realized through efficient operations, improved productivity, reduced costs, consistent results and enhanced profits. eFocus offers following proven business process outsourcing services via multi-channel (email, voice, chat and web):

IT Support Services
  • Troubleshooting and help desk (L1 and L2)
  • Install, Move, Add and Change software (IMAC)
  • Account maintenance
  • Product registration, maintenance and activation
  • Functional support
CRM Support Services
  • Account management
  • Customer management and generation
  • Cross-sell/up-sell support for merchandise
HR Support Services
  • Recruitment and staffing
  • Employee Development
  • Compliance and benefits administration
  • Payroll services
  • Talent management
Finance/Accounting Services
  • Accounts Payable (Invoicing, payments and vendor management)
  • Accounts Receivable (Collections, billing and customer management)
  • Financial Analysis and Reporting (Planning, budgeting, forecasting and reporting)