Helpdesk Services
Challenges
The success of IT operations and subsequently the core business is contingent upon the continuous availability and quality of services offered and delivered. Ensuring flawless service, handling incidents and troubleshooting technical issues are among the biggest challenges which plague the IT services. Resolving each and every service management issue efficiently as well as consistently in minimum time is the need of the hour.

Solutions
eFocus offers exclusive Service Desk which adopts a centralized approach for incident management, problem management and reporting. From updating users about service changes likely to affect them, to efficiently providing a link between the end-users and the service provider, our Service Desk acts the most important cog in troubleshooting and ensuring uninterrupted IT services.

Advantages
A dedicated team of well trained and motivated professionals with great interpersonal skills constitutes eFocus’s Service Desk. Technological knowledge and hands-on experience of our team ensures following benefits to our clients;
  • Single Point of Contact for users and service providers for adhering to ITIL based IT Service Management framework.
  • Immediate troubleshooting leading to increased process efficiency and rise in productivity.
  • 24x7 availability enabling maximum customer satisfaction.
  • Ability to service clients irrespective of geographical and temporal differences.