eFocus addresses its clients’ business challenges through its robust delivery infrastructure. With multi-geography capabilities, comprehensive IT solutions, technological knowledge and experienced professional staff, we deliver high performance services augmenting strategic business processes and operations of our clients.
Operating from secure and safe facilities through a redundant IT infrastructure with adequate provisions for Disaster Recovery/Business Continuity (DR/BC), eFocus offers highest levels of services. By offering 24x7 service desk we help our clients deliver uninterrupted services.
Highlights of our BPO infrastructure are:
- 24x7 customer service support via chat/web/email/voice
- Redundant T1 lines for high-speed connections
- Disaster Recovery arrangements with industry standard Mean time to Recovery
- Secure and encrypted VPN data transfer between client and offshore centers
- Firewalls equipped with intrusion detection services
- Power failover and UPS to ensure zero business interruption
- Secured access to work stations, single sign on Desktops
- Admission to work facilities tracked and monitored using badge entry and CCTV
- All employees sign confidentiality agreements and Non-disclose agreements
- Audio/Video conferencing available
- Enterprise wide backup and recovery processes in place